1. Who we are
Mahrket Suite is operated by MAHRKET GROUP TECHNOLOGIES S.A.S. ("Mahrket"), tax id (NIT) 902.124.777-9, Calle 80 Sur # 45-51, Sabaneta, Antioquia, Colombia. We process personal data under Colombian Law 1581 of 2012. For the contacts each customer stores in its account, Mahrket acts as data processor and the customer as data controller.
2. Data we collect
- Account data: company name, user names and emails, billing data.
- Customer contacts (as processor): name, WhatsApp number, conversation messages and CRM records.
- Usage data: technical logs for security and support.
3. Facebook and Instagram data (Meta Platform Data)
When a user connects a Facebook Page or an Instagram professional account through Facebook Login, we receive and store only:
- The user's app-scoped id, and the id and name of each Page or Instagram account the user authorizes.
- The access token, stored encrypted and used only by our servers.
- Account and post insights (followers, reach, engagement).
- The account's posts and the comments they receive, to display them and to post replies the user approves.
We use this data only to publish content the user schedules or approves, show the user its insights, and show comments and the replies the user approves. We do not sell this data, do not use it for advertising and do not share it with third parties, except text processing by our AI provider (Anthropic) to draft content and replies for the user. We keep it while the account remains connected.
Users can revoke access at any time by disconnecting the account in Mahrket or in Facebook (Settings → Business integrations). To delete this data, follow the data deletion instructions.
4. How we use data
- To provide the service: authentication, CRM, inbox, AI-assisted replies, dashboards, social publishing and billing.
- To send transactional emails.
- For security, fraud prevention and legal compliance.
5. Service providers
Supabase (database, United States), Meta (WhatsApp Business, Facebook and Instagram), Anthropic (AI processing), Mercado Pago (payments) and Resend (email). We never sell personal data.
6. Your rights
You can access, update, correct and request deletion of your data and revoke your authorization. Contact us at negocios@mahrketgroup.com or +57 318 386 7453. We answer inquiries within 10 business days and claims within 15 business days.
7. Security and retention
Each organization is isolated with row-level security; credentials and tokens are encrypted. We keep data while the account is active and during the export period after cancellation, unless the law requires otherwise.